Terms & Conditions

Ambo Property Care Services LLC, doing business as callJoe – Your Local Cleaner (“callJoe,” “we,” “us,” or “our”), operates calljoe.org and provides cleaning services in Vermont. These Terms apply to your use of our website and to bookings, purchases, and subscriptions you enter into with us. Our Privacy Policy explains how we handle personal information.

You must be at least 18 years old to book a service, make a purchase, or enroll in a plan. If you book for someone else or for a business, you confirm that you have authority to make the booking and arrange access to the property.

Your booking confirmation or accepted quote describes the cleaning you ordered, the scheduled appointment, the price, and any agreed add-ons. Please provide accurate information about the property, its condition, and any access instructions so we can perform the agreed work. If the scope or price needs to change, we’ll explain the change and obtain your approval before performing or charging for the additional work.

You agree to provide accurate billing information and use a payment method you’re authorized to use. By approving a purchase or enrolling in a plan, you authorize us to collect the charges you agreed to, including any applicable fee disclosed before you accepted the booking or plan.

To cancel a cleaning appointment, email joe@calljoe.org or use the cancellation method in your booking confirmation. There is no appointment cancellation fee when you cancel at least 24 hours before the scheduled start time.

If you cancel less than 24 hours before the scheduled start time, including on the day of service, we may charge 50% of the scheduled cleaning price. This fee covers the time we reserved for your appointment. It does not apply when callJoe cancels the appointment or when applicable law gives you the right to cancel without a fee.

We may offer recurring cleaning memberships and product subscriptions. Before you provide billing information for a recurring plan, we’ll disclose the price, billing frequency, any minimum commitment, whether and how the plan renews, how to cancel, and any applicable early cancellation fee. We’ll obtain your express consent before charging you for a recurring plan.

If you opt in to automatic renewal, your plan will renew and we’ll charge your authorized payment method at the intervals disclosed at enrollment until you cancel or the plan ends. Your enrollment confirmation will state the applicable billing and renewal terms. We’ll obtain a separate affirmative opt-in and send advance renewal notices when Vermont law requires them.

You can cancel by emailing joe@calljoe.org or using the cancellation option in your enrollment confirmation. If you enrolled online, you can complete cancellation online by using that option or emailing us. Once your cancellation takes effect, we’ll stop future recurring charges. Unless applicable law requires a refund, payments already made for a partially used subscription period are generally nonrefundable. Any early cancellation fee for a committed cleaning membership is governed by Section 5.

Some cleaning memberships include a discounted first cleaning in exchange for a stated commitment, such as six months. Before you enroll, we’ll give you the commitment length, the quoted one-time price for the same first cleaning, the discounted price you’ll pay, and the exact early cancellation fee.

If you cancel before the end of the commitment and we’ve already performed the discounted first cleaning, the early cancellation fee equals the quoted one-time price for that cleaning minus the discounted price you paid for it. For example, if the quoted one-time price was $840 and you paid $293, the fee would be $547.

The fee applies only if you agreed to it before enrollment. We may charge it to your authorized payment method. The fee does not apply if the first cleaning has yet to take place, callJoe ends the membership, or applicable law gives you the right to cancel without charge.

We may ask you to confirm the membership by replying YES to a text that states the commitment length, both first-cleaning prices, and the exact early cancellation fee. That reply records your agreement to the disclosed membership terms. You may also accept through another method we provide. We’ll confirm enrollment after you accept.

If we missed an area included in your booking, please contact us as soon as possible. Report it within 45 minutes after we notify you that the cleaning is complete so we can try to send the team back while they’re nearby. If the team can’t return right away, we’ll work with you to arrange a follow-up cleaning of the affected area at no additional charge. We may offer an account credit as an alternative.

We generally address missed areas through a follow-up cleaning or account credit. Your rights to any refund or other remedy available under applicable law remain in effect. You may contact your payment provider about a disputed charge. If you do, we may provide relevant booking records, service documentation, and communications to respond to the dispute.

We may take photos of the areas we clean before, during, or after service to document their condition and the work performed. We’ll avoid capturing addresses, people, personal documents, and other identifying details.

By booking a cleaning and accepting these Terms, you give callJoe – Your Local Cleaner permission to use photos of the areas we serviced on our website and social media pages to promote our cleaning services. We’ll remove or obscure any identifying details before posting.

If you choose to receive service texts, we may send booking confirmations, appointment reminders, arrival updates, and messages about your account or membership.

If you separately opt in to marketing texts, callJoe may send recurring automated promotional messages to the number you provide. Marketing consent is optional for purchases, bookings, and entry into promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for assistance. You can also contact joe@calljoe.org.

You may use our website to learn about, book, and manage services and to keep copies of your own quotes, receipts, and confirmations. Website text, images, logos, and other materials belong to callJoe or its licensors. You may reuse or distribute them with our permission or as permitted by law.

Contests, sweepstakes, giveaways, and other promotions may have separate official rules. Those rules govern eligibility, entry, and any prizes.

Vermont law governs these Terms, subject to any mandatory consumer protections that apply. If you have a concern, contact joe@calljoe.org so we can try to resolve it. You may bring an eligible claim in small claims court or seek relief in another court with jurisdiction. If a sale qualifies for a statutory cancellation period, including a covered home solicitation sale, that right takes priority over the cancellation terms above.

Ambo Property Care Services LLC
Doing business as callJoe – Your Local Cleaner
145 Pine Haven Shores Rd, #1000A
Shelburne, VT 05482
Email: joe@calljoe.org