Privacy Policy

When you request a quote, book a cleaning, fill out a form, or contact us, we may collect your name, email address, phone number, billing address, and the address where you want us to clean. We may also collect appointment details, cleaning preferences, access instructions you choose to provide, payment confirmations, and messages or feedback you send us.

When you visit our website, we or our website providers may automatically receive information such as your IP address, browser and device type, referring page, and pages you visit. This information helps us operate the website and understand how visitors use it. We may also receive information from providers that help us with bookings, payments, customer communications, or website analytics.

We use personal information to respond to inquiries, prepare quotes, schedule and provide cleaning services, send appointment updates, process payments, and provide customer support. We may also use it to maintain business records, improve our website and services, prevent fraud, and meet legal obligations. We may send promotional messages where permitted and with your consent when required.

We may share the information needed to complete your booking with the people assigned to provide your cleaning. We may also share information with providers that help us host our website, manage appointments, process payments, send messages, or analyze website use. We may disclose information when required by law or when reasonably necessary to address fraud, protect safety, or enforce our rights.

If you opt in to receive texts from CallJoe – Your Local Cleaner, we may send messages related to your quote or booking, including appointment confirmations, reminders, and service updates. If you opt in to promotional texts, we may send you offers. Messages may be sent using automated technology. You can purchase cleaning services without signing up for promotional texts.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. Information sent over the internet may still be subject to security risks.

Depending on where you live and which laws apply, you may have the right to access, correct, or delete certain personal information, obtain a copy of it, or opt out of certain uses or disclosures. To submit a request, email us at joe@calljoe.org and use “Privacy Request” as the subject line. We may ask for information needed to verify your identity before processing your request.

We will post updates on our website and revise the date at the top of this policy.

For questions about this policy or how we handle personal information, contact us at joe@calljoe.org or write to us at the mailing address below.

CallJoe – Your Local Cleaner
145 Pine Haven Shores Road, Suite 1000A
Shelburne, VT 05482